I bought a brand new 2024 GMC Sierra 1500 from Seaview and picked it up on May 17, 2024. It had dents in it and the plastic on the back of the tailgate was faded. On a truck with no miles on it. The salesman looked at it and told me they would take care of it. Then the service manager, Tom Heintz, told me there was nothing wrong with it and they would not fix it.
I had to argue with them to get it addressed. When they finally did, they replaced the entire tailgate. Remember, this is the thing there was supposedly nothing wrong with. You do not swap a whole tailgate on a new truck over nothing.
That set the tone for everything that followed.
The truck also made noise from day one. A whistle, and a high pitched noise out of the HVAC. In late September 2024 they kept it for two full weeks. In that time multiple technicians, the shop foreman, and a GM Field Service Engineer all drove it and reported they could not reproduce anything. Two weeks, nothing. It was not until I emailed them videos I shot myself that they wrote back and said they could finally hear the noise from the HVAC. I diagnosed it for them. From my phone. While I was out of town.
When I pointed out they had sat on my truck for two weeks, the service manager told me he had no idea I was coming back, that all he had was a set of keys with no note and no early bird envelope. I had walked into that dealership two weeks earlier and told the service writer my exact dates. I walked in at 6:30 the night I dropped it off and told a salesperson what was going on, and he told me to put the keys in the slot. Nobody mentioned a note. Nobody mentioned an envelope. I had also texted them my return dates at 6:42 that Monday morning. Their answer to their own delay was to blame me for it.
I rented a full sized pickup out of my own pocket because I run a construction company and I needed a truck to work out of.
At one point their service department hung up on me.
And on October 2, while my truck was still sitting in their shop, still broken, they sent me an automated text asking if I would take 30 seconds to leave them a review. So here it is.
All told, this truck went back into a shop countless times for the same problems.
On October 25 the service manager emailed to say GM had declined to repurchase the truck and that I should take my vehicle to a different GM dealer for diagnosis and repairs. Joe J., the general manager, told me the same thing. Take it somewhere else, because Seaview was not going to fix it.
Eleven days later, Seaview sent me a deal sheet. They wanted to sell me a new truck at $81,590 MSRP and take my defective one in trade for $62,000, with $9,819 out of my pocket to make it happen.
That is the whole dealership in one move. They would not repair the truck they sold me, but they were more than happy to sell me a second one.
I declined. I took it to Brotherton and to Pierre. The service manager at Pierre told me a truck back in the shop that many times should have been an easy buyback and that a denial with no reason given was strange. In the end it took hiring a lemon law attorney to get General Motors to repurchase the truck in 2026. I did the turn in at Brotherton in Renton. Seaview never saw it again.
One star. Buy your truck somewhere else.
